Bulletproof IT Business Resource Blogs

March 1, 2018
VoIP Hardphones vs Softphones

You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the specifics of the hardphones vs softphones debate and the benifits of each to find which ones […]

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March 27, 2017
Enhance customer service through video chat

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few […]

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March 10, 2017
Is WebRTC a worthwhile addition for you?

The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not even realize you’re doing it. WebRTC is a newcomer to the internet-based telephony field. Read on to decide whether it's for you. What is WebRTC? At its most basic, WebRTC […]

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January 26, 2017
Why your business needs CRM

The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. If you need a little bit more convincing, we’ve compiled five more reasons why your business needs CRM. Grows with […]

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Recent Posts
Cybersecurity Awareness Month: Best Practices for Safeguarding Your Business

As businesses face increasing cyber threats that risk destabilizing their operations, we all need to take lessons from high-profile threat incidents like the 23andMe data breach or MGM resort hack, Maintaining strong cybersecurity is more than just installing the right tools and technology or making the right decisions. We can’t just “set it and forget […]

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Moving to the Cloud: How SMBs Can Thrive in the Digital Age

Did you know that most people would prefer to bank online? A recent survey showed that 59% of respondents chose to use an app on their smartphone rather than visiting a bank in person. And by using cloud infrastructure, banks worldwide can make sure that they offer what their customers want and need. But it's […]

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