You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the specifics of the hardphones vs softphones debate and the benifits of each to find which ones […]
Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few […]
The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not even realize you’re doing it. WebRTC is a newcomer to the internet-based telephony field. Read on to decide whether it's for you. What is WebRTC? At its most basic, WebRTC […]
The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. If you need a little bit more convincing, we’ve compiled five more reasons why your business needs CRM. Grows with […]
If you operate a company in 2023, having reliable technology assistance isn't just an option anymore: it's a necessity, no matter the size of your company. Syncing money into technology is a must if your company wants to maintain an edge in the face of constant innovation. Yet, as we've seen in our current Generative […]
“IT solutions” might seem like just another business buzzword, but its impact is far from ordinary. Technology is constantly evolving and changing how we work, and savvy businesses often want to embrace the latest advancements. The COVID-19 pandemic accelerated the adoption of new technologies in the workplace, with a Pew Research Center study showing that […]
