You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the specifics of the hardphones vs softphones debate and the benifits of each to find which ones […]
Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few […]
The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not even realize you’re doing it. WebRTC is a newcomer to the internet-based telephony field. Read on to decide whether it's for you. What is WebRTC? At its most basic, WebRTC […]
The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. If you need a little bit more convincing, we’ve compiled five more reasons why your business needs CRM. Grows with […]
Cybercrime continues to surge at an alarming rate, with predictions stating that the cost of these incidents will skyrocket to $8 trillion by 2023 and $10.5 trillion by 2025, according to the latest report from eSentire. This makes it imperative for businesses to be aware of the cyber threat landscape and take proactive measures to […]
The IT consulting industry in Canada is worth more than 85 billion dollars. Considering the increasing importance of digital services, it's no wonder they have such a high value. But many companies are choosing to outsource their IT services, using managed IT companies to handle their daily operations. Why do businesses of all sizes choose […]