Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few […]
Migrating your organization’s unified communications (UC) to the cloud seems like a no-brainer: it’s practical, it’s cheap, it’s the future. Big-name companies such as Cisco, IBM, Microsoft, and Verizon now offer Unified communications as a Service (UCaaS), and it’s only a matter of time before it takes over the Voice over Internet Protocol (VoIP) space. […]
VoIP technology has done wonders for business communications by simplifying the way business owners and staff communicate with stakeholders. VoIP apps compete for a big slice of the consumer spending pie and those who adapt well to developments are poised to succeed. One such development is Apple’s new framework, Apple CallKit. Although still in its […]
Cybercrime continues to surge at an alarming rate, with predictions stating that the cost of these incidents will skyrocket to $8 trillion by 2023 and $10.5 trillion by 2025, according to the latest report from eSentire. This makes it imperative for businesses to be aware of the cyber threat landscape and take proactive measures to […]
The IT consulting industry in Canada is worth more than 85 billion dollars. Considering the increasing importance of digital services, it's no wonder they have such a high value. But many companies are choosing to outsource their IT services, using managed IT companies to handle their daily operations. Why do businesses of all sizes choose […]