Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few […]
Migrating your organization’s unified communications (UC) to the cloud seems like a no-brainer: it’s practical, it’s cheap, it’s the future. Big-name companies such as Cisco, IBM, Microsoft, and Verizon now offer Unified communications as a Service (UCaaS), and it’s only a matter of time before it takes over the Voice over Internet Protocol (VoIP) space. […]
VoIP technology has done wonders for business communications by simplifying the way business owners and staff communicate with stakeholders. VoIP apps compete for a big slice of the consumer spending pie and those who adapt well to developments are poised to succeed. One such development is Apple’s new framework, Apple CallKit. Although still in its […]
If you operate a company in 2023, having reliable technology assistance isn't just an option anymore: it's a necessity, no matter the size of your company. Syncing money into technology is a must if your company wants to maintain an edge in the face of constant innovation. Yet, as we've seen in our current Generative […]
“IT solutions” might seem like just another business buzzword, but its impact is far from ordinary. Technology is constantly evolving and changing how we work, and savvy businesses often want to embrace the latest advancements. The COVID-19 pandemic accelerated the adoption of new technologies in the workplace, with a Pew Research Center study showing that […]
