Bulletproof IT Business Resource Blogs

March 27, 2017
Enhance customer service through video chat

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few […]

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February 1, 2017
Moving unified communications to the cloud

Migrating your organization’s unified communications (UC) to the cloud seems like a no-brainer: it’s practical, it’s cheap, it’s the future. Big-name companies such as Cisco, IBM, Microsoft, and Verizon now offer Unified communications as a Service (UCaaS), and it’s only a matter of time before it takes over the Voice over Internet Protocol (VoIP) space. […]

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December 9, 2016
Apple CallKit: what it can and cannot do

VoIP technology has done wonders for business communications by simplifying the way business owners and staff communicate with stakeholders. VoIP apps compete for a big slice of the consumer spending pie and those who adapt well to developments are poised to succeed. One such development is Apple’s new framework, Apple CallKit. Although still in its […]

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Recent Posts
How to know if your company is vulnerable to attacks

  HOW TO KNOW IF YOUR COMPANY IS VULNERABLE TO ATTACKS You can never be too sure when it comes to online safety, and if you don’t take the necessary steps to protect your company from malicious online threats, you can find yourself, as well as your customers, in a world of trouble. Businesses can […]

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Security as a Service (SECaaS)

Security as a Service (SECaaS) Have you heard of security as a service and are wondering what it is and how it works? Keep reading and learn more here. Cybersecurity is one of the biggest talks of the decade. Since the world has gone largely online due to the COVID-19 pandemic, cybersecurity has been on a […]

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