Your Local Calgary and Red Deer IT Support Team
Always here to help with our dedicated local service desk support, straightforward flat fees, and a love for our community.
Your Local Calgary and Red Deer IT Support Team
Always here to help with our dedicated local service desk support, straightforward flat fees, and a love for our community.
Saving time, money, and peace of mind for Calgary and Red Deer organizations with all-encompassing IT support.
You know your productivity depends on secure IT, but managing it yourself can be overwhelming and distracting from your core focus. But we get it—outsourcing to an IT consulting company that doesn’t operate locally or truly understand your needs isn’t ideal either.
That's why we take a different approach: We leverage strong vendor relationships to provide excellent technology at reasonable rates, along with reliable local IT support and transparent flat fees. We're here to help you focus on what you do best with your IT services running smoothly and securely in the background.
Proactive approach for real results
Our team doesn't just do IT when there's a problem; we're here to strategically build you a robust IT ecosystem that adds value to your business and helps you achieve your goals. No more throwing money and people at repetitive tech issues that are always slowing you down. We work hard to solve problems the first time and listen to you every step of the way to find the right IT solution.
Built for teamwork
With Bulletproof, you get more than a service provider. We become your organization's dedicated IT support department. You can skip hiring an entire internal team while getting more breadth and depth than a single employee could bring. With their comprehensive skillset, our experts will save you money from ill-advised tech choices and put time back into your day for more important projects.
netSHIELD+
netSHIELD+ is our flat-fee managed IT services package designed to provide day-to-day support, reduce risk, and empower your users. You benefit from unlimited access to our service desk and remote support, along with critical features that keep your technology running smoothly and securely. Our services include comprehensive preventative maintenance and strategic IT support for planning and policy development. Let’s dive deeper into our three main pillars:
Using internet-connected devices makes you vulnerable. We're here to continually future-proof your IT, addressing potential problems early so your technology evolves safely.
For over 25 years in the Red Deer and Calgary area, we've provided businesses with reliable, local support. Whether you need to open a service request, receive a live answer, or get tech issues resolved quickly, we're here to help.
We collaborate with you to understand the evolution of your infrastructure and establish a roadmap for the future. Together, we'll create evergreen processes that give your business long-term technical stability.
Technology Partners
Tailored IT Solutions and Industry-Specific Expertise
At Bulletproof, we continuously adapt our methods to evolving best practices and tailor our IT support to your business environment. Our experts are well-versed in industry-specific tools and implementing solutions that align with your unique dynamics and security needs. We also consider your specific budget and procurement requirements, fitting our IT services seamlessly within your framework. Read on to explore the industries we specialize in:
Frequently Asked Questions About Our Optimized IT Solutions
Managed IT services is a service delivery model that allows organizations to engage third-party providers to tackle their internal IT needs on their behalf. The provider takes responsibility for monitoring, managing, and supporting your IT infrastructure, letting you focus on your core operations while your technology stays secure and efficient.
As part of our truly flat-fee netSHIELD+ package, your organization can count on a wide range of services to keep your technology operating smoothly: robust cybersecurity measures, a responsive help desk, IT consulting and strategic planning through our virtual Chief Information Officer offering, and more.
Our team's methodology involves a four-pronged approach:
- Regularly determining your business goals and changing needs.
- Overseeing your infrastructure's technical direction and recommending best-practice IT solutions to meet your current and future requirements.
- Providing day-to-day support to your end users through our help desk.
- Delivering proactive support via our Network Operations Center (NOC) that performs nightly maintenance and all preventative work.
Every day, cybersecurity threats are increasing in their sophistication and impact, affecting everyone, from small businesses and nonprofits to large enterprises and government institutions. Your security is our top priority. We employ multiple IT solutions to protect your business on all fronts. That includes implementing threat detection and remediation tools, managing your passwords and documents, offering security awareness training, conducting dark web monitoring, and more.
We prepare your business for anything that might come your way. Our experts work with you to develop a disaster recovery plan that meets your business needs and provides the best possible protection, including sustaining seamless internet connectivity and providing off-site data backup services that we regularly test to ensure their integrity.
Absolutely! Our Bulletproof specialists provide support with IT asset lifecycle management and take that task off your plate. We will track your software subscriptions and your hardware information, such as warranties and end-of-life, to help you understand maintenance costs and road mapping to manage your resources efficiently, optimize your IT investments, and align them with your business goals.
We're here to be your dependable, trusted partner in managing your IT. Bulletproof will monitor your servers, network infrastructure, and other key services 24/7 and notify you immediately of escalated issues. In the case of an emergency like a complete service interruption, we guarantee a response within two hours. For non-emergencies like service degradation or information requests, we guarantee on- and off-site responses within 8 hours.
Definitely! Our goal is to save you time. That's why we will act on your behalf as your vendor liaison to help you access reliable applications and IT solutions, whether that's your anti-virus, anti-spyware, general desktop and server applications, or your business and industry-specific programs. Our team also optimizes your network and infrastructure to meet the requirements of these applications, so they run at their best.